Flying high on outstanding customer service

The CBS Early Show aired a segment this morning called The Friendliest Skies. The star of the piece is a United Airline pilot, Captain Denny Flanagan, who takes it upon himself to bring customer service up to a whole new level. Here are the highlights:Flanagan...

  • buys McDonald's hamburgers for passengers on delayed flights.
  • takes pictures of pets stored in car...

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